Shipments and Returns
Our Next Working Day delivery service for standard dry goods/“non-bulky” orders:
Small sized Orders up to 1kg: £4.50 plus VAT (£5.20)
Small sized Orders up to 5kg: £5.50 plus VAT (£6.60)
Orders over 5kg and up to 25kg: £8.50 plus VAT (£10.20)
Food/salt orders under £50 = charge of £7.25 plus VAT (£8.70)
**Shipping is free for all standard sized orders over £50
**Please note that Koi Food and Koi Salt delivery is a separate delivery service to standard dry goods due to size and weight of the products.
All orders made before 3pm are aimed to be dispatched same day
An additional charge of £0.25 is applied per kg over 25kg on top of the £8.50 rate.
An additional charge of £6.50 is applied for orders with items longer than 2 metres.
For Saturday deliveries under 25kg: £25.00 + VAT
For orders which are bulky or oversize and require a pallet delivery, the rates are:
Full pallet: £55.00
Full Pallet deliveries are sent on a 2 Working Day Economy Delivery unless specified otherwise.
Whilst we endeavour to provide all standard orders by the next working day, we cannot always guarantee this during busy times or if a problem occurs with your order. Delays can occur if you do not provide us with enough information to contact you in the event of a problem.
**If an item is faulty and you wish to return it please contact us via email (firstname.lastname@example.org) or by phoning 01844 217382
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